Capella Skiathos – Frequently Asked Questions (FAQ)

Everything you need to know before and during your stay

🔑 Check-in & Access

How does check-in work?

Both properties operate with self check-in.

48 hours before arrival → receive online check-in link (mandatory)

24 hours before arrival → receive:

Access code

Entry instructions

Arrival tips

Important: Without completing online check-in, access is not activated.

What time is check-in and check-out?

Check-in: from 15:00

Check-out: until 11:00

Early / late options:

Only if available

May include extra cost

Will someone be there to check me in?

No. The process is fully automated for speed, privacy, and convenience.

📍 Location & Arrival

Where are the properties located?

Capella Skiathos Town
Karaiskakis & Evangelistrias (center, direct access)

Capella Skiathos Residences
Dimitriadi Epifaniou (near old port, pedestrian area)

How do I arrive by taxi?

Capella Town

Taxi drops you directly at the entrance

Capella Residences

Ask for drop-off at Old Port

Then walk ~5 minutes

Why is the taxi drop-off different for Residences?

Because it is located in a pedestrian-only area (no direct car access).

🧳 Luggage

Can I store my luggage?

Capella Town

Yes (on-site, free)

Hours: 09:00–21:00

Capella Residences

No on-site storage

Use nearby luggage storage (5 min walk)

Can I arrive early?

Yes, but:

Do not arrive before 09:00

Respect quiet hours

Use luggage storage if needed

🅿️ Parking

Is there private parking?

No (both properties).

Where can I park?

Capella Town

Free street parking

Municipal parking (~150m)

Capella Residences

Public parking 10–15 min away

Street parking where allowed

Is parking easy?

Moderate difficulty in high season

Plan ahead, especially July–August

🧹 Housekeeping

How often is cleaning done?

Daily: 09:00–12:00 (except Sundays)

How do I request cleaning?

Use the “Clean My Room” sign.

No sign → no cleaning (privacy respected)

How often are towels & linen changed?

Towels: every 2 days

Linen: every 3 days

Are there extra charges?

Yes, if items are excessively dirty → €20 replacement fee

🔕 Rules & Policies

Are pets allowed?

No.

Is smoking allowed?

Indoors: strictly prohibited

Outdoors: allowed

What are the quiet hours?

Mandatory by Greek law:

15:00 – 17:30

23:00 – 07:00

Violation may result in removal without refund.

💳 Payments & Policies

What are the cancellation and payment terms?

As stated during booking and in your reservation confirmation.

Can I change my reservation?

Depends on your booking conditions.

🛵 Getting Around

How can I rent a scooter, ATV or car?

Through our trusted partner:

Skiathos Rental – Smart Mobility

Benefits:

Priority service for Capella guests

Delivery to property

Online booking

Insurance options

Use code: CAPELLAGUESTS (5% off)

Do you recommend booking in advance?

Yes. Availability is limited in high season.

🧠 Practical Questions (High ROI Section)

Do I need a car in Skiathos?

Town stay → not necessary

Exploring island → recommended

Is everything within walking distance?

Capella Town → yes

Residences → yes (with short walk from port)

Is the area noisy?

Central location = some activity
Quiet hours are strictly enforced.

⚠️ Important Notes

No reception desk → communication is online

Access codes are personal → do not share

Respect property rules → strictly enforced